**Before taking any actions, please read the entire return/exchange/refund policy. Pacific Trimming will automatically understand that our customer already read the return/exchange/refund policy when they are claiming for an issue.**
If an item is defective, please contact us at firstname.lastname@example.org as soon as possible and we will replace the item. Please note that any defective items cannot be replaced after 15 days from your invoice date.
If an item appears to be missing from your package, it is recommended that you please take the following steps before contacting Customer Service:
- Check package thoroughly as items can shift under packaging materials during transit.
- Please verify that the items are not on backorder.
In order for Pacific Trimming to ship you the missing item, it is necessary that you report the missing item to our Customer Service within 5 business days upon arrival of the order.
The following items CAN be returned or exchanged:
- Merchandise sold by the piece (i.e. buttons, handles, etc… except for flower-pins and brooches)
- Full rolls/put-ups/ and unopened packages
- Damaged goods
- Incorrect items
- Note: All returns are subject to a 15% restocking fee
The following items CANNOT be returned or exchanged:
- Merchandised that was purchased by the yard (i.e. ribbon, trim, lace, chains, zippers, etc)
- Special ordered items
- Opened packaging (i.e. rhinestones, setters, used glues)
- Flower Pins
If you’re interested in exchanging your item, please note that it must be made within 15 days of the invoice date. Our Customer Service Representatives are on the line to assist you with the process of your exchange at 212-279-9310.
Making a Return
Note: Before taking the steps to returning any items, please contact us at email@example.com or call us at 212-279-9310 and speak to our Customer Service Representative to obtain proper authorization.
If you’d like to make a return, you can do so by first contacting our Customer Service Representative within 15 days of the invoice date. However, please keep in mind that Pacific Trimming is not responsible for items returned that are lost or damaged during transit. Therefore, we suggest packaging the return item with care as well as using a traceable carrier that can provide proof of delivery. In order to process your return, Pacific Trimming must first receive the original item. Once your return has been received, we will issue a refund to your credit card for the value of the merchandise returned with the 15% restocking fee. Please note that Pacific Trimming does not reimburse the original shipping and handling charge on your invoice.
Ship All Returns To:
Attention: Web Returns Department
220 West 38th Street
New York, NY 10018
Status of Return:
As soon as the return has been received at Pacific Trimming, we will credit the appropriate account within 7-15 days. You will then receive an email notifying that your return has been processed and the proper account is credited.