FAQs

Useful Resources: Zippers - Wikipedia | Sewing Notions – About.com | Association of Sewing and Design Professionals

Pacific Trimming is a Wholesale Sewing Notions company. We provide everything you need for your crafts, including: Riri zippers, elastic cords, fashion chains, snap hooks, sequin trim, metal slide buckles, metal buttons and more.

Easy Guide: How To Purchase a Zipper

How do I create an account?

To create an account click here.

How do I add items in the basket?
To add an item to your shopping cart, enter the quantity you want and click the "Add to Cart" button. Your shopping cart will be updated automatically. To see what is in your shopping cart, click on "My Cart" at the top of the page. When you're ready to purchase, click on "My Cart" and then click "Proceed to Secure Checkout"

Can't log in.

When logging in please make sure you are using the email & password that you initially created the account with. If you are still having problems please call us at 212-279-9310 or email to us at epacifictrimming@gmail.com during normal business hours and a customer agent will gladly help you with your order.

How many payment methods do you have?

At this moment, we accept credit/debit cards from American Express, Mastercard, Visa and Discover. We do accept PayPal Checkout. Checks are currently unavailable at this moment.

Do you offer/have any discounts?

We do have discounts on each item by quantity purchases, and we constantly update our system with new general discounts, and seasonal discounts.

Do you sell wholesale?

Yes we do, for more information please call at 212-279-9310 and ask for wholesale.

Do you charge taxes?

Only for New York State customers.

How can I modify or cancel my order?

Please contact our customer services as soon as possible since our prior is to process and ship the package as soon as we receive for a better customer service issue. For a better guide, if you placed an order after 5:00pm EST, you can email to us, and we will modify/cancel the next business days, if you placed it before 5:00pm EST then contact us as soon as possible.

How do I update my account information?

You can update your information going to "My Account" and once you logged in, you will be able to modify your information.

I can't complete my order, I receive an error while check-out.

Make sure your billing address matches exactly to your credit card/bank info. Check the street number and zip code. If you still are having trouble, we suggest you call your credit card company/bank and ask them what address they have for you on file. When entering in your credit card number, do not add any spaces. If you are still having problems please contact our customer service department Monday~Friday 10:00am to 5:00pm EST.

I didn't get any purchase confirmation after clicking "Complete Order"

Only click the "Purchase" button once. There is a chance that multiple "clicks" will charge your credit card several times. Sometimes the purchase processing time might take longer than usual due to Computer issues or Server issues.

Can I send my credit card information through email?

For your safety we do not recommend to send your credit/debit card information or any information regarding a payment gateway through email.

How can I contact you?

You can contact us at 212-279-9310 or epacifictrimming@gmail.com

What is your store location and hours?

Our store location is:
218 West 38th Street, NY, 10018
Store Hours: Mon~Fri 8:30am to 7:00pm / Sat: 10:00am to 6:00pm  // Customer Service Hours: Mon~Fri 9:00am to 5:00pm

Do you carry this item?
The best way to determine if we carry an item is to enter a search term into the search box on our website. This will show you all the items we carry with that description

If you cannot find an item you are looking for on our site, please email us at epacifictrimming@gmail.com. Please provide as much information as possible including pictures and be descriptive. A customer service agent will get back to you as soon as possible.

Do you have or sell any catalogs/ecatalogs?
Unfortunately we do not have or sell any catalogs at this moment, but we are expecting to start making it soon.

How long will it take to get my order?
All orders are shipped in the order they are received. The shipping cut-off time is 4:00pm EST. Orders placed after this time will be processed the next business day.

Most orders ship within 24-48 hours excluding weekends and holidays. Your ship time will vary depending on complexity of the order placed.
USPS First Class 3-7 business days
USPS Priority Mail 2-5 business days.
UPS Ground     Arrives 1- 6 business days once shipped (depending on the State).
UPS Next Day Air     Arrives next business day once shipped.

Note: UPS does not deliver on Saturday (unless requested) or Sunday. For example, if we ship on Friday, then the Next business day is the following Monday.

Neither Pacific Trimming or our shipping carriers guarantee delivery times.
Pacific Trimming reserves the right to hold any order for suspected fraud. Affected customers will be notified by Pacific Trimming Customer Service.

How can I track my order?
You can view the status of all of your orders by logging on your account by clicking here. Once you log in, you can view a list of all orders that were placed and the tracking number. If you do not receive your order within 14 days, please contact us.

Backordered Items
Most items are in stock and ready to ship. On occasion, an item goes out of stock. Should this occur, you will be notified as soon as possible by either email or by phone, and you have the option to modify or cancel your order. Due to the nature of our items certain products will have a ship time between 2-6 weeks.

My package is damaged
We make every effort to prevent damage in transit to you. In the rare event that this may occur please keep the original shipping box and immediately contact our Customer Service department. We will make every effort to send you a replacement package in a timely manner. It is very important that you keep all original packaging and shipping boxes in case inspection is required.

My question is not in this FAQ section
If you have any other question please feel free to contact our Customer Service department and we will be glad to help you find a solution for your inquiry.