FAQs

Useful Resources: Zippers - Wikipedia | Sewing Notions – About.com | Association of Sewing and Design Professionals

Pacific Trimming is a Wholesale Sewing Notions company. We provide everything you need for your crafts, including: Riri zippers, elastic cords, fashion chains, snap hooks, sequin trim, metal slide buckles, metal buttons and more.

Easy Guide: How To Purchase a Zipper

Ordering
Is there a Minimum Order?
When ordering anything cut from a roll (trim, fringe, chains, zippers) the minimum order is 1 yard per item since we sell by the yard. Everything else may be bought individually.
Do you sell to the Public?
Yes, our website is priced for the general public and only a 1 yard or 1 item minimum is required for purchase.
How do I create an account?
To create an account click here.
How do I add items in the basket?

To add an item to your shopping cart, enter the quantity you want and click the "Add to Cart" button. Your shopping cart will be updated automatically. To see what is in your shopping cart, click on "My Cart" at the top of the page. When you're ready to purchase, click on "My Cart" and then click "Proceed to Secure Checkout"

Can't log in.
When logging in please make sure you are using the email & password that you initially created the account with. If you are still having problems please call us at 212-279-9310 or email to us at epacifictrimming@gmail.com during normal business hours and a customer agent will gladly help you with your order.
How many payment methods do you have?
At this moment, we accept credit/debit cards from American Express, Mastercard, Visa and Discover. We do accept PayPal Checkout. Checks are currently unavailable at this moment.
Do you offer/have any discounts?
We do have discounts on each item by quantity purchases, and we constantly update our system with new general discounts, and seasonal discounts.
How can I modify or cancel my order?
Please contact our customer service department as soon as possible through email or a phone call! Our priority is to process and ship existing orders as soon as we receive them, for quality customer service. If an order was placed after 5:00pm EST, you can email us and we will modify/cancel the next business day. If the order is placed before 5:00pm EST then contact us as soon as possible to ensure your modifications are received before it is shipped out.
How do I update my account information?
You can update your information going by to "My Account" and once you log in, you will be able to access your personal menu options, allowing you to modify/update your information.
 


Pricing & Billing Information

Do you have wholesale prices? Can I get a quote?
We do have wholesale prices, and the first tier of pricing is visible on each item’s page on our website, listed underneath the regular price. For greater quantities, we advise emailing our online department ahead of time as we may need to backorder your request for you to receive it on time.
How many payment methods do you have?
At this moment, we accept credit/debit cards from American Express, Mastercard, Visa and Discover. We also accept PayPal Checkout, while checks, however, are currently unavailable.
Do you charge taxes?
Only for packages that are shipping within the New York State.
I can't complete my order, I receive an error while checking-out.
Make sure your billing address matches exactly with your credit cards/bank info. Check the street number and zip code, as well! If you still are having trouble, we suggest calling your credit card company/bank to ask them what address they have for you on file. When entering in your credit card number, do not add any spaces. If you are still having problems please contact our customer service department Monday~Friday 10:00am to 5:00pm EST.
I didn't get any purchase confirmation after clicking "Complete Order."
Only click the "Purchase" button once. There is a chance that multiple "clicks" will charge your credit card several times. Sometimes, the purchase-process might take longer than usual due to computer/server issues and latency.
Can I send my credit card information through email?
For your safety, we do not recommend sending your credit/debit card information or any information regarding a payment gateway through email.


Contact Info

How can I contact you?
You can contact us at 212-279-9310 or epacifictrimming@gmail.com
What is your store location and hours?
Our store location is:
218 West 38th Street, NY, 10018
Store Hours: Mon~Fri 8:30am to 7:00pm / Sat: 10:00am to 6:00pm  // Customer Service Hours: Mon~Fri 9:00am to 5:00pm
 


Products

Do you carry this item?
The best way to determine if we carry an item is to enter a search term into the search box on our website. This will show you all the items we carry with that description

If you cannot find an item you are looking for on our site, please email us at epacifictrimming@gmail.com. Please provide as much information as possible including pictures and be descriptive. A customer service agent will get back to you as soon as possible.
Do you have or sell any catalogs/ecatalogs?
Unfortunately, we do not. Because of our constantly changing inventory, it would not be cost effective for us to issue a printed catalog. The website is constantly being updated to reflect our stock.
Will my item be shipped in one continuous length/piece?
YES, we ship chain and trim in 1 continuous piece whenever possible (which is most of the time). However, there are some occasions in which we are unable to do so for some reason or another. If this situation arises, our support staff will contact you for instructions. All orders will be put on hold during this time, including priority and express shipping. We ask to please keep an eye on any attemps at the number and email you provide if your order is time sensitive.
Can I get more information about a particular item?
Depending on the type of information you need, we can give you a little more detail about most items we carry. If you would like our opinions as far as looks, uses, or feel of an item, we would be more than happy to help. However, if you need specific information that is not listed on our site about a particular item, we may not be able to help. In general, if contents are not listed for a fabric, it is because the contents were not labeled when we received the fabric and we do not have that information.
What is your return policy?
Please click here to view our return policy.
Can I order samples?
Unfortunately, we do not plan to set up a sample system yet. We do not, however, have a minimum requirement (though we do sell cut items by the yard only). You are free to order singles of anything on our website.


Shipping

How long will it take to get my order?
All orders are shipped in the order they are received; please understand that your order can and will be after other customer’s orders. The shipping cut-off time is 4:00pm EST. It is important to note that orders placed after this time will be processed the next business day.

Most orders ship within 24-48 hours excluding weekends and holidays. Your ship time will vary depending on complexity of the order placed.
USPS First Class 3-7 business days
USPS Priority Mail 2-5 business days.
UPS Ground     Arrives 1- 6 business days once shipped (depending on the State).
UPS Next Day Air     Arrives next business day once shipped.

Note: UPS does not deliver on Saturday (unless requested) or Sunday. For example, if we ship on Friday, then the Next business day is the following Monday.

Neither Pacific Trimming or our shipping carriers guarantee delivery times.
Pacific Trimming reserves the right to hold any order for suspected fraud. Affected customers will be notified by Pacific Trimming Customer Service.
How can I track my order?
You can view the status of all of your orders by logging onto your account by clicking here. Once you log in, you can view a list of all orders that were placed, as well as their tracking number. If you do not receive your order within 14 days, please contact us. For international clients, bear in mind that First-Class International shipping speed does not track your package once it leaves the US.
Backordered Items
Most items are in stock and ready to ship. On occasion, an item goes out of stock. Should this occur, you will be notified as soon as possible by either email or by phone, and you have the option to modify or cancel your order. Due to the nature of our items certain products will have a ship time between 2-6 weeks.
My package is damaged
We make every effort to prevent damage in transit to you. In the rare event that this may occur please keep the original shipping box and immediately contact our Customer Service department. We will make every effort to send you a replacement package in a timely manner. It is very important that you keep all original packaging and shipping boxes in case inspection is required.
 


Other

My question is not in this FAQ section
If you have any other question please feel free to contact our Customer Service department and we will be glad to help you find a solution for your inquiry.